TERMS & CONDITIONS

TERMS AND CONDITIONS

These terms apply when you book a salon treatment on the website with Celestial Beauty.

References in these terms and conditions

Celestial Beauty = “us” “we” “our”
Customer = “you” “your”

Age restrictions

You must be aged 18 years or over for our salon treatments. Anyone under the age of 18 will require parent / guardian consent for the following treatments: Manicures, Pedicures, lash and brow treatments, basic facials, waxing and spray tans.

Payments

A deposit of 50% is required at the time of booking a treatment. We reserve the right to amend the prices for our treatments or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded to you in the event of a later reduction in price for the treatment booked by you.

Booking confirmation

Once your treatment has been booked and a 50% deposit paid by you, an email will be sent on or before the next working day confirming the booking made. The booking is only completed once confirmation you have been booked in our salon for the treatment has been sent to you by us.

Bookings made online outside normal working hours

You will be offered an alternative date or a refund within 5 working days of a booking date for any bookings made online outside working hours, which is unavailable or cancelled.

Refunds

Once the treatment has been booked by you and a confirmation email has been sent to you by us, which confirms your booking, the deposit paid will not be refunded.

Patch Tests

Bookings for treatments, which require a skin sensitivity patch test, will require you to visit our salon for a patch test 48 hours before we are able to proceed with the treatment. If there are issues with the patch test, which means we will be unable to carry out the treatment booked, the deposit paid will be refunded in full to you by us.

Receipts

Receipts are available, at your request, within 12 months of the date of paying for a treatment.

Cancellations Refunds

Once your treatment has been booked by you and a confirmation email has been sent to you by us, the deposit paid will not be refunded.
The full price for the booked treatment will be payable by you in the event you:
* Fail to attend for your booked treatment; or
* Fail to give us 48 hours’ notice that you wish to cancel your booking;
* Fail to attend for a patch test, if required, 48 hours before the booked treatment.

Transferring the booking to a later date

In exceptional circumstances and at the sole discretion of us, in the event:
* You are ill;
* Compassionate reasons;
* Other exceptional reasons, which will be considered on a case by case basis by
us; and
* subject to:
* You giving us 48 hours’ notice of cancellation of your treatment booked; and
* The availability of the treatment booked at a later date your booking may be transferred to a later date.
If the booking is transferred to a later date, we are unable to guarantee that the treatment booked will still be available. In these circumstances, you may, at our discretion, be able to transfer the deposit paid towards an alternative treatment offered by us. Any credited deposit, in these circumstances, must be used towards an alternative treatment within 6 months of the cancellation.
In the event you fail to attend any re scheduled treatment for any reason, we will not arrange an alternative date, or refund the credited deposit paid to an alternative treatment.

Cancellation by us

We are unable to offer refunds for cancellations which our outside of our control, to include, but not limited to:
*Adverse weather
*Terrorist attacks
* Flooding
* Industrial action
* Coronavirus or other unprecedented situations leading to temporary closure for public health reasons issued by the Government We are not responsible for any loss of income, accommodation/travelling costs you may incur due the cancellation of your treatment.
An alternative date for your treatment will be offered in the event we cancel your booking for one of the above or associated reasons.

Medical Conditions

At the time of booking you must make us aware of any medical conditions, medication being taken or pregnancy. You must also inform us of any changes in your medical condition before you attend for your treatment booked. A medical certificate may be required in line with our insurance obligations and must be provided when requested by us. Where possible, adjustments to accommodate medical conditions will be made by us. You may be unable to receive the following treatments if you are receiving certain treatments, or have undergone cosmetic procedures to include surgery, dermal fillers or any kind of semi-permanent make up/facial tattooing or micro-blading:
* Lash and brow tinting , lash extensions, and lash lift;
* Facial massage & skincare, electrical facials & microdermabrasion.

For electrical facial treatments &/or microdermabrasion, you will be required to complete a document outlining any medical conditions that may affect your suitability for the treatment. This must be completed and returned within 48 hours of the date booked for the treatment. Once received, we will notify you if you are able to attend the treatment booked.
In the event we are unable to carry out your treatment booked for medical reasons, we will refund the deposit paid by you. Failure to inform us when you book your treatment or once booked, before you attend at our salon for the treatment, of any:
* medical conditions;
* medication being taken;
* pregnancy; and
* failure to provide us with a medical certificate when requested; and
* failure to return the document when received from us, outlining your medical conditions and/or medication and/or pregnancy may result in us being unable to carry out the treatment booked by you. In these circumstances, no refund of the deposit paid will made to you and the full cost of the treatment booked will be payable.

Treatments

Waxing

You must attend the treatment with not less than 5mm of hair growth. If you are unable to take part because you are not prepared for the treatments, no refund of the deposit paid will be made to you and you will be required to pay the full cost for the treatment booked.

Manicure; pedicure, luxury manicure & pedicure and gel polish courses

When you book any nail treatment, please notify us if you’re going to attend with nail polish or gel polish on your nails. There is a soak off fee for polish and extra time will be required for your appointment. If you are unable to take part because you are not prepared for the treatments, no refund of the deposit paid will be made to you and you will be required to pay the full cost for the treatment booked.

Lash lifts and eyelash extensions treatments

You must attend the treatment without any eyelash extensions on your lashes, unless you have booked to have an infill. If you require a soak off, there is a fee and additional treatment time will be required. . If you are unable to take part because you are not prepared for the treatments, no refund of the deposit paid will be made to you and you will be required to pay the full cost for the treatment booked.

Spray Tan

Exfoliating helps to create a smooth surface for your fake tan to stick to and reduces the risk of streaks and patches of colour developing on the skin. Be sure to exfoliate at least 24 hours before your appointment for a balanced and even colour finish. You should also shave or wax a day or two before your sunless tan to allow any open pores to close up. This will again encourage an even end result
Try to avoid using any products that can leave a residue on the skin, such as deodorants and perfumes, on the day of your tan. These products tend to prevent fake tan from adhering to the skin resulting in less than optimum results. If you are unable to take part because you are not prepared for the treatments, no refund of the deposit paid will be made to you and you will be required to pay the full cost for the treatment booked.

Facials and Hair removal

You may be required to remove parts or all makeup for facial treatments and for effective hair removal. If you are unable to take part because you are not prepared for the treatments, no refund of the deposit paid will be made to you and you will be required to pay the full cost for the treatment booked.

Treatment Times

You must arrive 10 minutes before the time of your treatment booked. If you arrive more than 10 minutes after the time for your treatment booked and we have to reschedule your treatment to another date, the deposit paid may not be refunded. In addition, a further deposit may be requested for your treatment on another date.

Code of Conduct

* Punctuality is essential.
* We cannot accept any liability or responsibility for loss, damage or theft of personal property. Any property left behind by you will be held for 7 days, following which it will be disposed of. You are responsible for collecting any items left by you, which must be collected within 7 days.
* You are kindly asked to turn off your mobile phone during your treatment.
* No smoking is permitted to include nicotine; e-cigarettes/vaporisers or chewing gum.
* You must not attend for your treatment under the influence of alcohol or drugs.
We may be unable to carry out the treatment if we believe you are under the influence of alcohol or drugs.

* We kindly ask that you are respectful and courteous at all times. No use of foul  anguage; or abuse of any kind to include racism will be tolerated.

Privacy

We will keep your personal information private, which will only be retained by us for as long as the purpose for which the information was provided by you is required. All personal information, once it is no longer required for the purpose of satisfying audit, legal regulatory or accounting requirements, or to protect our interests, will be archived and any hard copy documents destroyed, through confidential waste disposal. We may, with your express agreement only, take photographs for marketing and/or promotional purposes. We may also, with your express permission, show any feedback you may give us on your treatments on our website. All your personal details, to include name, email and home address, will remain private.
Any information which is obtained through analysis of server logs and through the use
of “cookies” placed on user machines will remain private. Any personal information will only be used by us in accordance with the GDPR requirements. Our grounds for processing your personal information are as follows:
1. Where you have given us your consent to use your personal information.
2. We have legitimate business grounds for processing your personal information
pursuant to European privacy laws and include:
a. In order to communicate with you about our services. This will exclude marketing information, unless you have given your express consent to receive this from us.
b. In order to improve our service, we may use your personal information to personalise aspects of our service and for market research. You have a right to object to our use of your personal information for these legitimate interests. If you raise an objection we will stop processing your personal information, unless very exceptional circumstances apply, in which case will contact you and explain why we are continuing to process your personal information. Please contact us if you wish to exercise this right.

Your rights under the Data Protection Act 2018

You have the following rights under this Act:
* The right to be informed about the personal data being processed
* The right of access to your personal data
* The right to object to the processing of your personal data
* The right to restrict the processing of your personal data
* The right to rectification of your personal data
* The right to receive an electronic copy of your personal data
* Rights relating to automated decision making including profiling.
You can exercise these rights at any time and we will not, pursuant to the law, charge you fee to process your request. However, if your request is considered by us to be repetitive, wholly unfounded and/or excessive, we may be entitled to charge a reasonable administration fee. In exercising these rights, there may be some situations where we are unable to fully meet your request. Examples include, but are not limited to, personal data required for the purpose of our taxation requirements, for the prevention of crime and for regulatory or other statutory purposes. In addition, where there is a substantial public interest, which may take precedence over your request. We are required to allow access to this data for law enforcement, legal and/or health and safety matters. Where we are reliant on third parties, your request may take additional time for us to
process.

Changes to this policy

We reserve the right to amend or modify this policy at any time. Any changes will be published on our website.

Complaints

If you are unhappy with any aspect in which we process your personal data, please, in the first instance, contact us. Should you remain unhappy, you may contact the Information Commissioner’s Office, who can be contacted using their website: https://ico.org.uk/concerns or calling their helpline: 0303 123 1113.